Their service is quick and reliable, and their courtesy cars are excellent.
Unfortunately they’re also rather expensive, as you might expect for a Volvo garage.
I had my car serviced here, and had a DPF filter changed. When I had the DPF filter changed, I asked how much it would cost, to which I was told £900. This seemed exorbitant for a part that costs under £300, but at that point they’d already run diagnostics, which was already £200 or so. Of course, when I went to pick the car up the bill was suddenly over £1000. I queried this, asking why it was so much higher than the estimate. I was met with a puzzled look, the man on the front desk walked out back, and when he came back in he apologised, apparently my bill included a part that actually hadn’t been replaced. He adjusted the bill to £830
I think he expected I’d be happy with saving so much money, instead I thought about how arbitrary the price was, and how many other parts on my bill actually hadn’t been replaced. Many people might not have queried the accounting, and simply been charged extra due to a ‘mistake’ like this one.
Unsurprisingly, I won’t be going back here. I used an independent garage for my service this year, the bill was just over £200, a huge relief after last year’s service at the Volvo garage, which was over £700!
Abigail McKern Walking With Poetry
7 months ago
Absolutely the most efficient and kind garage I've ever used. I live on my own in a village with no buses so am lost without my car. They've helped me out twice at very short notice. Broken engine starter - RAC couldnt fix it and it was towed and left outside the garage at 9o'clock at night with a PLEASE HELP ME! note. They rang at 7am the next morning and had it fixed by 9am AND sent a charming man to pick me up to collect my car. AMAZING!
6 months ago
Fantastic team truly reliable and helpful and with a super clean at the end.
a year ago
Very professional in the work they do! Provide excellent customer service and prices.